Shift your Business
Processes to
Shift your Business
Processes to
ServoBot
With ServoBot, we offer greater convenience and productivity by automating business processes, saving you both time and costs
We're here 24/7, just ask our AI for help!
What is ServoBot?
Artificial intelligence (AI)-based solution designed to improve call centre efficiency. With Servo Bot, companies can replace the role of agents in handling customer service calls, making the process faster, more effective, and always available 24 hours a day, 7 days a week.
See How ServoBot Outperforms Competitors
ServoBot utilises advanced AI technology to provide fast, accurate, and consistent customer support, which sets it apart from competitors.
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Key Aspects
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ServoBot Tel-Access
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Competitor X (Local)
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Competitor Y (Abroad)
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Solution Type
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Chat & Voice AI, inbound & outbound
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Chatbot Multichannel
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Voice AI Outbound
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Inbound Voice AI
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Yes - Complete with transcripts & routing
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Not Available
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Limited
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Outbound Voice AI
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Yes - Blast & Reminder
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Not Available
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Main Features
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Routing to Agent
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Yes - To staff agent, from all channel
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Only from Chatbot
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Not Available
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AI Sentiment & Topic Analysis
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Yes - Real Time Chat & Voice
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Not Available
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Only from Voice
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System Integration
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Flexible - API to CRm/ERP
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Limited to flow builder
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Large CRM (Salesforce, Zendesk)
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Local Support Team
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Yes - Indonesia, can be onsite
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Yes - via remote
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No - overseas
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Supported Languages
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Indonesia. English, Local, and Foreign
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Indonesia & English
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English, Mandarin, Thai
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Mutichannel Support
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Complete - WA, Web, Voice, Email, Socmed, etc.
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Multichannel chat
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Only voice
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Voice AI Price Model
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Flat license/month (unlimited per line)
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Not Available
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Per call (Rp. 1,500 - 2,500/call)
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How to Train AI
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Text based and direct document upload
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Manual via flow
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Submit via technical team
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Implementation Time
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Fast - day/weeks
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Medium
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Slow, depending on the outside team
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Advantages of Our Solution
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Respon Cepat dan Akurat menjawab pertanyaan dan permintaan pelanggan secara real-time
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Hemat biaya operasional hingga 80% dengan otomatisasi layanan yang dapat mengurangi beban kerja tim Anda, sehingga Anda dapat fokus pada tugas-tugas yang lebih strategis
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Layanan 24 jam non-stop tanpa henti
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Integrasi yang mudah dengan berbagai sistem yang Anda gunakan
Call Centre Challenges
High call volume that requires fast handling
Repetitive and time-consuming customer enquiries
Limited human resources to handle calls efficiently
Limited human resources to handle calls efficiently
Servo Bot's role in overcoming these challenges
Using artificial intelligence (AI) to answer customer queries automatically
Manage high call volumes efficiently and smoothly
Provides consistent and accurate answers based on a customisable knowledge base
Reduce human workload and improve overall call centre productivity.
Servobot Key Features and Capabilities
Automatic Call Handling
Servo Bot can automatically handle incoming calls from customers.
These bots are equipped with the ability to listen and understand customer queries quickly and accurately.
Can answer general enquiries and direct calls to human agents if necessary.
Knowledge-based Integration
Servo Bot has a strong integration with the company's knowledge base.
These bots use information from the knowledge base to provide consistent and accurate answers to customers.
The knowledge base can be updated and customised according to the company's needs.
Real-time customer service support
Servo Bot provides real-time customer service support, with no long wait times.
Pelanggan dapat dengan cepat mendapatkan jawaban atas pertanyaan mereka dan menyelesaikan masalah tanpa harus menunggu lama dalam antrian panggilan.
Customisable Commands or Instructions very easily and quickly
This feature allows companies to easily set commands and instructions used by the Servo Bot.
Commands and requests can be customised with language that is easily understood by customers and relevant to the type.
Using NLP Technology and Generative AI
Servo Bot uses Natural Language Processing (NLP) technology to understand the natural language used by customers in their queries.
The bot also utilises Generative AI to generate contextual and relevant answers based on customer queries.
Rolt and Knowledge Determination Flow in ServoBot
This flow outlines how ServoBot identifies user roles and retrieves relevant knowledge to provide accurate, contextual responses
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Operator defines the role and nature of AI in serving customers through Prompt Editor
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The operator uploads a txt file containing knowledge or FAQ which will be used as a reference by AI in answering questions from customers.
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Servo Bot is ready to receive calls containing queries or complaints from customers
ServoBot Usage Flow
ServoBot utilises advanced AI technology to provide fast, accurate, and consistent customer support, which sets it apart from competitors.
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Customers make calls to customer service via web phone
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Servo Bot that uses Generative AI technology will directly answer questions and complaints from customers
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A report of each call containing voice recordings, text transcriptions, and some notes will be generated automatically and in real-time.
Benefits of Using ServoBot
Using ServoBot enhances customer support with instant responses, 24/7 availability, and efficient automated assistance.
Efisiensi Operasional
Menangani volume panggilan yang tinggi dengan cepat dan lancar serta Mengurangi waktu tunggu pelanggan dan meningkatkan daya tanggap layanan
Hemat Biaya
Menangani volume panggilan yang tinggi dengan cepat dan lancar serta Mengurangi waktu tunggu pelanggan dan meningkatkan daya tanggap layanan
Hemat Biaya
Menangani volume panggilan yang tinggi dengan cepat dan lancar serta Mengurangi waktu tunggu pelanggan dan meningkatkan daya tanggap layanan
Skalabilitas
Dapat menangani panggilan dari banyak pelanggan secara bersamaan, meningkatkan kapasitas layanan call center
Pemantauan dan Analisis
Menyediakan laporan dalam bentuk rekaman panggilan dan transkripsi teks untuk pemantauan kinerja dan analisis lebih lanjut serta memungkinkan perusahaan untuk mengidentifikasi tren, kebutuhan pelanggan, dan area potensial untuk perbaikan
Kualitas Layanan yang Lebih Baik
Memberikan pengalaman pelanggan yang lebih baik dengan jawaban yang cepat, akurat, dan terkini serta Meningkatkan kepuasan pelanggan dan membangun hubungan yang lebih kuat dengan basis pelanggan